Privacy Policy

1. Information we collect

Information you give us directly

When you contact us, sign up for our service, or use our website chat, we collect the information you provide — typically your name, business name, email address, phone number, and details about your remodeling business.

Information collected automatically

When you visit our website, we automatically collect certain information about your device and how you interact with the site, including IP address, browser type, pages visited, and referral source. We use cookies and similar technologies to support core site functionality.

2. How we use information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your enquiries and support requests
• Send service-related communications, including transactional emails and text messages
• Process payments for activation fees and recurring subscriptions
• Analyse how our services are used and improve our offering
• Comply with legal obligations

3. Service providers we share information with

We work with trusted third-party service providers to deliver our service. These include:

• Stripe — payment processing
• HighLevel (GoHighLevel / LeadConnector) — communications and CRM infrastructure
• OpenRouter and Anthropic — AI-assisted content generation
• Vercel — website hosting
• MongoDB Atlas — secure data storage

These providers receive only the information necessary to perform their services and are bound by confidentiality and data protection obligations.

4. SMS and text message communications

By providing your phone number and opting in, you consent to receive text messages from Meridian related to the services you have requested. Message and data rates may apply. Reply STOP at any time to unsubscribe. Reply HELP for assistance. We will never sell or share your phone number with third parties for marketing purposes.

5. Data retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. If you cancel your subscription, we retain your data for 30 days to support data export under our Fit Guarantee, after which it is deleted from active systems.

6. Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Export your data at any time during your subscription

To exercise any of these rights, email us at hello@meridianagencies.com.

7. Security

We use industry-standard security practices to protect your information, including encryption in transit (TLS) and at rest, restricted access controls, and regular security reviews. No method of electronic transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

8. Children's privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated via email to active subscribers.

10. Contact us

Questions about this Privacy Policy or our data practices? Email hello@meridianagencies.com or write to us at:

Meridian Agency
655 W Illinois Ave, Ste 716 #2061
Dallas, TX 75224, United States